About the Consumer Bureau
Our Mission
The Consumer Bureau is dedicated to protecting American consumers by providing transparent business ratings, verified consumer reviews, an efficient complaint resolution process, and timely scam and fraud alerts. We serve as a bridge between consumers and businesses to foster accountability and trust in the marketplace.
Review & Rate
Share and read verified consumer experiences with businesses nationwide. Our review process includes identity and transaction verification.
File Complaints
Submit formal complaints against businesses. We forward complaints directly and track them until resolution, with a 78% resolution rate.
Scam Prevention
Report and learn about active scams targeting consumers. Our Scam Tracker aggregates reports from across the country in real time.
Consumer Education
Access guides, tips, and resources to make informed purchasing decisions and protect yourself from fraud.
Contact Us
Have questions or need assistance? Our consumer support team is available Monday through Friday, 8:00 AM to 8:00 PM ET.